Skip to content

Aged Care Intake Coordinator

In Essence

Facilitate client enrolment to the CHSP! Through the delivery of individualised support and care, you will instil a wellness and re-ablement approach to enhance consumers independence while honouring client preferences and lifestyle choices. Serving as the primary in-person contact within the Aged Services team, you’ll ensure a positive, prompt, and efficient engagement process.


In this role, you’ll be the representative for client intake, ensuring a seamless process from responding to referrals through a portal and via internal contacts. Responsibilities encompass coordinating clients into appropriate respite, social, or support programs, consulting on care plans, assessments, health-specific management plans, and duty statements for support workers.

Conduct reviews and participate in continuous program improvement, ensuring accurate documentation and electronic file maintenance while upholding client privacy and compliance with policies and regulatory requirements, as this is an integral aspect of the position. Effective communication with carers, clients, and case managers is essential to develop care plans that align the goals wishes of participants.


  • Aged Care experience, understanding of contemporary programs and practises
  • Excellent communication skills both written and verbal including well developed computer skills
  • Excellent customer service skills
  • Demonstrated ability to be self-motivated and work within a diverse team environment
  • Be willing to participate in ongoing professional development
  • Have or be willing to obtain a current Police Check
  • Hold a current Victorian/Australian Car Licence
  • Be willing to undergo a Disability Worker Exclusion Scheme check
  • Current First Aid Certificate
  • Willingness to travel to metro and rural Victoria locations on occasions

If you have a strong knowledge of wellness services and familiarity of aged care quality standards (meeting the criteria above) we look forward to hearing from you – click Apply Now! We able to provide a level of flexability for the right candidate – please don’t hesitate to apply now to have a confidential discussion.

We’re the only national recruitment agency committing profits to community services.