Skip to content

Collections Officers Required!!!

Our client is a leading, Australian owned, specialist provider of personal loans to customers looking for a fee-free, value for money finance solution. We are looking for 5 experienced Collections Officers to join their fantastic collections team, for a 6-8-week temp assignment to start ASAP. The role requires you to work in the office, based on St Kilda Road (Between Toorak Road and Commercial Road) 5 days a week, Monday to Friday, working a 38-hour week. The hourly rate for this role will be $36.30 per hour + super.

Some of duties and your responsibilities will include:

  • Conduct outbound and inbound collections calls
  • Take end to end accountability for accounts which are assigned to you
  • Identify customers experiencing financial hardship
  • Understand & comply with all regulatory requirements & quality standards
  • Liaise with customers providing excellent customer service finding the best solution
  • Identify & recommend customers for alternative collection activities repossessions & legal action
You will demonstrate the following:

  • Previous experience in a collection’s role
  • Excellent communication and interpersonal skills with the ability to influence and negotiate
  • You will display a willingness to go above and beyond for the customer
  • Solutions focused and the ability to make decisions to resolve customer financial situations
  • Works well in a fast-paced environment with the ability to manage multiple priorities and manage expectations
  • A proficient user of technology with strong computer skills in MS Office Suite
  • Display high standard of confidentiality & diplomacy in dealing with sensitive matters
This is a great opportunity to start immediately, so if you have the experience and skills, we are looking for then please APPLY NOW, but submitting your Cover Letter and CV.

Travellers Welcome!!
We’re the only national recruitment agency committing profits to community services.