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Customer Service Representative


Join a dynamic organisation on the forefront of expanding into international markets! Be a pivotal part of their vibrant culture, seizing exciting opportunities for professional growth. Our client is seeking talented Sales Development Representatives to showcase their skills in managing both new and existing clients.

This successful, leading Business Coaching firm specialises in the Trade and Construction sector. They are a passionate team that thrives on making a difference in the lives of clients and staff. Our client has successfully transitioned from face-to-face to a more digital entity, presenting a significant opportunity for you to contribute to their continued success.


Due to ongoing growth, this role will work alongside various clients across Australia and New Zealand to deliver value and opportunity. A key success to this role will be the ability to drive attendance and participation to an ideal target market at client events.

Although the role is that of a Sales Development Representative, success hinges on generating fresh activity within current partnership accounts, addressing inbound sales opportunities, and executing cold call campaigns.

Key Responsibilities

  • Generating qualified attendance and participation at partnership events
  • Responding to incoming digital leads and opportunities
  • Cold calling pre qualified lists of sales opportunities for sales call bookings
  • Present and demonstrate the Partnership Program to existing and potential end users within the Trades and Construction industry across Australia and New Zealand
  • Maintain close working relations with clients, aiming to meet and exceed client expectations and to grow the relationship
  • Identify sales opportunities within existing partnership accounts
  • Participate in marketing events such as workshops, trade shows and digital events
  • Base Salary plus super plus quarterly paid commission

  • Minimum 3 years Call Centre Customer Service (B2B an advantage)
  • Ability to think on your feet and able to effectively resolve problems
  • Excellent rapport building skills.
  • Excellent communication skills (both in writing and speaking)
  • Ability to be able to research and understand prospects and personalise the outreach.
  • Exemplary time management skills
  • Must have a drivers licence
  • Intermediate MS Office skills (Excel, Word, and PowerPoint)
  • Experience in managing and maintaining an accurate CRM
  • Genuinely passionate about personal and professional development
  • Happy to WFH full time – MUST be Based in MELBOURNE
This is a fantastic opportunity to join a dynamic team that genuinely cares about its staff. They offer work/life balance, training, support, and growth opportunities. Don’t miss out on this exciting opportunity-APPLY NOW and be part of their success story!
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