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Field Customer Service Representative – Perth

Primary Responsibilities:

  • Promote and sign up new PMP service/maintenance schedules
  • Approaching potential customers with the aim of increasing customer base and turnover
  • Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities.
  • Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair.
  • Liaising with existing customers to ensure satisfaction with services and facilities
  • To provide a central point of contact for customer service
  • Visual Inspection and reporting of damage to hire fleet vehicles
  • Customer analysis and rediscovery
  • Assisting customers to ensure their equipment needs are met and maintained
  • Manage call cycle program

About You:

  • Strong customer service focus and skills with a professional attitude and approach
  • Strong mechanical aptitude or trade qualified would be an advantage
  • Be able to communicate professionally and courteously always
  • Have a good computer skill with a sound grasp of the Microsoft suite of programs
  • Have excellent written and verbal skills
  • Strong interpersonal skills
  • Exceptional time management skills to prioritise tasks
  • Strong sense of teamwork and work ethic

This is a great opportunity to work with a flexible company who values a healthy work-life balance for employees.

If you would like to learn more about this opportunity, please contact Alvin Sapinoso on 9463 1999

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