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Field Customer Service Representative – Perth

About the Company

Our client, a national material handling and access service provider, is looking for a Field Customer Service Representative to join their team in Welshpool.

About the Role:

In this role, the focus is on promoting planned maintenance services for equipment to external customers. The ideal candidate possesses keen attention to detail, a thirst for learning, and the ability to manage multiple tasks, all while consistently surpassing customer expectations.

What They’re Looking For:

  • Strong customer service focus and skills, coupled with a professional attitude and approach.
  • A background in mechanical aptitude or trade qualification would be a notable advantage.
  • Communicate professionally and courteously in all interactions.
  • Excellent computer skills, with proficiency in the Microsoft suite of programs.
  • Exceptional written and verbal communication skills.
  • Exhibit strong interpersonal skills.
  • Showcase exceptional time management skills for effective task prioritization.

Primary Responsibilities:

  • Drive the promotion and enrolment of new PMP service/maintenance schedules.
  • Engage potential customers to expand our customer base and elevate turnover.
  • Conduct thorough visual inspections, reporting on the condition of customer equipment on-site, and identifying opportunities for retail.
  • Actively pursue business development in the Service Department, handling customer inquiries and preparing equipment repair quotations.
  • Foster strong relationships with existing customers, ensuring satisfaction with our services and facilities.
  • Serve as a central point of contact for top-notch customer service.
  • Perform visual inspections, reporting damage to hire fleet vehicles.
  • Conduct customer analysis and rediscovery.
  • Assist customers in meeting and maintaining their equipment needs.
  • Manage the call cycle program.

If this sounds like you’re the person we’re looking for and you are ready for a new challenge, please click apply or reach out to learn more about this opportunity.

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