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Financial Services Coordinator

About the client:
Our client is a leading financial institution committed to delivering exceptional banking services. With a focus on customer satisfaction and a dedication to building strong relationships, they are at the forefront of providing innovative solutions in the banking sector.

Location: Parramatta, NSW
Hourly rate: $34.58
Work Type: Hybrid
Contract type: 6 months initially with potential for extension

Responsibilities:

  • Process action requests from business partners and customers promptly and efficiently, exceeding expectations.
  • Contribute to building a customer-centric culture by delivering a superior end-to-end banking process.
  • Foster strong relationships across teams, sharing best practices and collaborating to enhance the customer experience.
  • Maintain a high standard of customer service, ensuring prompt and effective resolution of customer needs.
  • Apply knowledge of banking and finance principles to daily tasks (desirable).
  • Demonstrate knowledge and application of compliance and legislative requirements.

Requirements:

  • Full working rights
  • Strong customer service skills, with a focus on understanding and meeting customer needs.
  • Problem-solving skills to address customer needs effectively.
  • Computer literacy, including proficiency in MS Office applications.
  • Excellent communication skills (interpersonal, verbal, written) and ability to influence.
  • Ability to build and maintain key relationships with business partners.
  • Banking and finance knowledge and experience is a plus.

Benefits:

  • Team bonding activities on a monthly basis.
  • Hybrid work model after the initial 6-week onboarding period.
  • Opportunity for career extension beyond the initial 6-month contract.

If interested, please apply directly to ensure your application is considered. For any additional questions not covered in this job description, contact Laura O’Donovan on 0455 949 032 or email laura.odonovan@ipa.com.au.


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