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Housing Officer

About IPA:

IPA is a well-established Australian provider of employment and career solutions designed to help organisations and individuals to succeed at work. This includes permanent and temporary recruitment and flexible workforce solutions.

About the Role:

Our client is seeking Housing Officers for their Maryborough Offices.

Housing Officers may work in multiple teams in the Housing Service Centre, providing a broad range of applicant, tenancy and property management services and advice to customers with complex support needs, advocates, and other stakeholders.

  • Ability to work in a team providing high quality, person centred social housing and housing assistance services to diverse customers experiencing complex and challenging housing, in person, digitally and by telephone, correspondence in the field and through outreach services in the community.
  • Working collaboratively to respond to customers, undertaking interviews, making referrals, and assessing new social and private housing applications from customers.
  • Managing tenancy arrangements including the housing register, allocations, changes of tenancy and vacancies, liaising with community and other housing providers ensuring departmental compliance.
  • Conducting home visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints.
  • Managing property maintenance and conducting property inspections.
  • Monitoring and managing rent and maintenance arrears, rent assessments, payments arrangements and refunds and actioning sundry debts and collections as required.
  • Effectively using Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
  • Support and maintain a workplace safety culture as part of day-to-day operations.

    Your suitability for this role will be assessed against how you.
  • Understand and can explain to others how your work and the work of your team contributes to the achievement of broader organisational goals.
  • Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.
  • Embrace new challenges and show resilience during times of change and uncertainty.
  • Ability to demonstrate strong skills, knowledge, and expertise in service delivery with a focus on teamwork and providing person-centred solutions.
  • Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards to yourself and others.

    We are looking for people with the experience and the drive to really add value to our client’s teams.

    If this, is you apply now.

    Only shortlisted candidates will be contacted.
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