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Maintenance Support Officer

About IPA:

IPA is a well-established Australian provider of employment and career solutions designed to help organisations and individuals to succeed at work. This includes permanent and temporary recruitment and flexible workforce solutions.

We are currently seeking Applicants for a Maintenance Support Officer in Maryborough.

Requirements of role:

  • Call Centre Skills/Knowledge
  • Multitasking
  • Exceptional customer service, active listening and verbal and written communication skills
  • Phone Skills
  • De-escalation Skills
  • Problem Solving Skills
  • Strong time management and decision-making skills
  • Being able to collaborate and work in a tea
  • Microsoft Office Skills/Knowledge: Excel, Word, Teams

Duties:

  • Call Centre environment within small team
  • Arranging responsive maintenance for Government Assets
  • Answering or making customer calls to address their maintenance needs
  • Engaging with callers to confirm or clarify information and calming angry customers, as needed
  • Building relationships with customers and contractors Appropriately using software, databases, scripts, and tools Understanding and striving to meet or exceed call centre metrics Providing consistent customer service

We’re looking for someone who is proactive and self-motivated, with a great attitude and that passion for delivering high quality customer service.

If this sounds like you, please apply now to be considered.

We’re the only national recruitment agency committing profits to community services.