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Regional Operations Manager

Client Summary:
Our client is a leader in providing world-class hospitality services within the residential sector. With a commitment to safety, excellence, and innovation, our client operates Villages across various locations, delivering consistent and profitable services to its residents.

Position Overview:
As the Regional Operations Manager, you will play a pivotal role in leading and managing operational services at Villages. Reporting to the General Manager, Operations, you will inspire and develop department teams to deliver safe, consistent, and profitable hospitality services. This includes overseeing housekeeping, security, maintenance, retail, administrative, and food and beverage services, while ensuring financial targets are met.

Location: Coppabella (Bowen Basin area)
Work Type: FIFO – ideally from Syndey or Brisbane but open to other areas.
Salary: $160k+, plus super and bonus

Key Responsibilities:

  • Develop efficient staffing structures for villages, prioritizing safety and profitability.
  • Collaborate with HR on recruitment, retention, and remuneration strategies.
  • Define objectives and KPIs for department managers, fostering continuous improvement.
  • Mentor catering and food & beverage teams for high-quality services.
  • Build client relationships, ensuring excellent services in line with agreements.
  • Drive customer satisfaction and support nutritional program initiatives.
  • Collaborate on product development and innovation with catering managers.
  • Ensure compliance with health, safety, and quality standards.
  • Deliver EBITDA targets, analyze financial performance, and identify efficiencies.
Qualifications and Experience:

  • Degree in Business or Hospitality Management (advantageous).
  • 5+ years of senior-level experience in high-volume catering.
  • Middle management experience in service, hospitality, or similar industries.
  • Experience in maintenance management, preferably in the residential sector.
  • Proficient in ISO, HACCP, and quality standards.
  • Familiarity with hospitality IT systems.
Skills and Competencies:

  • Strong business management and financial analysis skills.
  • Proven ability in negotiation and commercial thinking.
  • Leadership and supervisory skills, fostering teamwork and accountability.
  • Adaptability to change and a proactive approach to problem-solving.
  • Excellent interpersonal and influencing skills.
  • Physical fitness for the demands of the role.
If you would like to learn more about this opportunity, please contact Laura O’Donovan on 0455 949 032 or email laura.odonovan@ipa.com.au.
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