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Retail Store Manager

About the Company
Our client, a leading baggage handling and travel services company, is looking for a Retail Store Manager to join their team at Perth Airport.

About the Role:

As Retail Store Manager, you’ll be at the forefront of ensuring operational excellence and customer satisfaction within the branch. This role offers an exciting opportunity to lead a dynamic team, drive sales initiatives, and uphold the highest standards of safety and service. You’ll play a vital role in maintaining strong relationships with clients, managing day-to-day operations, and fostering a positive work environment.

What They’re Looking For:

  • Motivated and adaptable individual with a strong background in retail operations and team management.
  • The ideal candidate will possess excellent communication skills, a customer-centric mindset, and a proven ability to lead by example.
  • Adaptability and resilience in high-pressure situations are essential, as is the ability to work independently and as part of a team.
  • A commitment to upholding safety standards, maximizing profitability, and driving sales growth is paramount.
  • Track record of success in retail management
  • Ability to work a flexible roster, including early morning, afternoon, and night shifts as well as weekends.
  • Current Driver’s License.

Primary Responsibilities:

Team Leadership and Development:

  • Recruit, hire, and train qualified staff members.
  • Provide ongoing coaching, feedback, and support to ensure team members reach their full potential.
  • Foster a positive and collaborative work environment that promotes teamwork and accountability.

Operational Excellence:

  • Ensure compliance with safety protocols, company policies, and procedures.
  • Oversee day-to-day operations, including cash handling, inventory management, and facility maintenance.
  • Develop and implement strategies to optimize efficiency and productivity.

Client Relations and Sales Management:

  • Build and maintain strong relationships with retail clients and contract managers.
  • Collaborate with the team to develop and execute sales initiatives to achieve targets and KPIs.
  • Analyse sales data and market trends to identify opportunities for growth and improvement.

Communication and Reporting:

  • Effectively communicate company standards, goals, and expectations to team members.
  • Liaise with management on operational issues, staffing needs, and performance metrics.
  • Provide timely and accurate reporting on sales performance, operational metrics, and customer feedback.

Customer Service Excellence:

  • Always ensure the delivery of exceptional customer service.
  • Address customer inquiries, concerns, and feedback promptly and professionally.
  • Lead by example in providing personalized and attentive service to every customer interaction.

If you thrive in a fast-paced setting, enjoy team collaboration, and have a passion for delivering exceptional customer experiences, this role is perfect for you. If you’re keen, please apply or reach out to learn more about this opportunity.

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